Tag Archives: service

Leadership

leadershipLeadership can be interpreted in many ways and that is very evident in the differing styles of leadership exhibited by our world leaders. Today I drew this card – Leadership – from Doreen Virtue’s Archangel Oracle cards. The writing on the face of the card suggests that it is time to lovingly guide others and comes at a time where I am about to return to face to face delivery of workshops.  In these workshops it is my intention is to inspire and guide others to learn more about how they can live with greater Emotional Intelligence.

I do enjoy the messages that the oracle cards can give me, and this one particularly resonates.

My oracle cards have been sitting quietly on the bookshelf for some time and having a good selection of them, I’ve decided to use them as a stimulus to create more regular blog posts.  You can look up the meaning given by the authors with Google, if you don’t have the deck yourself.  During this time of inner reflection I have also revisited several books, one of them being Sacred Contracts by Caroline Myss. The insights from that book have also been as valuable as the last time I read it.

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Perception

serviceA very curious thing happened at a networking function the other evening, which relates to the title of this post.

Food had been prepared and the caterer was busy pouring drinks for the attendees, so as a committee member, I volunteered to help with the serving of the food.

Armed with platter and serviettes, I started to wander around the room, lending a helping hand.  Approaching a couple of groups of people, food was offered and I attempted to start a conversation. Quizzical looks….food was selected and conversation stopped…..This happened a couple of times and then I realized….. I was being perceived as wait staff and the expected behaviour is that wait staff don’t engage in conversation with attendees at functions!

waitstaffAs an observer of behaviour, I found this mildly amusing and decided to test by going around without a platter of food. This time I was able to engage in several conversations!

Reflecting on the experience, I began to wonder about the subconscious expectation we have about people in different roles and to use a biblical phrase “about having a servant’s heart” and how it can be applied in business.  It’s about seeing that a task needs to be done and stepping up to do it with no strings attached.

But it is also about perception… there have been reality TV shows based on just that…. where the CEO dresses casually or a little bit scruffily and wanders around his or her business to observe what is going on. Many “action” movies have the villains move about in the guise of waitstaff…. they are “invisible” as they serve.

In your daily life, have you thought about your subconscious responses to people who       serve you? We all expect good service when out for a coffee or a meal, but consider the energetic exchange when you expand your awareness to include the person serving and I am sure that it will be reciprocated.