“People may hear your words, but they feel your attitude.” John C Maxwell
Communication is about quite often about what you are not saying, and this was very apparent during the visit of the German Chancellor to the USA to meet the current president.. to use a well worn metaphor… you could have cut the air with a knife with the attitude in that meeting. It was suggested to me that he IS an elderly chap…. Gentleman is not a word that fits this man….. who possibly has a hearing problem and that this was the problem, but it appears not.
Richard Branson has said “Communication is the most important skill any leader can possess” and went on to say that he relied on it in his business to make his company successful.
Another quote from Mother Theresa is “Kind words can be short and easy to speak, but their echoes are truly endless.”
I’ve certainly had the experience of words delivered with a smile on the face to me, but with the deadly intent to strike at the core of my heart…. a mismatch between the energy of the words and the attitude.