Tag Archives: emotional intelligence

Emotional Intelligence

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Strengths and VulnerabilitiesIt is accepted that IQ – the Intelligence Quotient – is fixed. You either have it or not. But Emotional Intelligence can be learned and that is why it is important to differentiate between an inherent weakness and vulnerability. To diverge slightly…. when I was training to become a homeopath, we learned that if you remove the cause (eg: poor sanitation) then health outcomes improve. When there are lifestyle changes made: such as choosing healthy foods, one’s vulnerability to poor health or disease is lessened.  Likewise with Emotional Intelligence Coaching: if you identify the vulnerability and remove or change the contributing factors, the possibilities are endless. There may be some adjustments to be made – both in mindset and in the physical body and it is similar to the aches and pains felt after starting a new workout at the gym as the muscles get stretched and adjust to new levels of fitness.

In my search for Emotional Intelligence related meanings I came across an article  that described four types of vulnerability:

  • Physical
  • Economic
  • Social
  • Attitudinal.

For instance, the dictionary definition of vulnerability states that there is “a capability or susceptibility to being wounded or hurt” which implies that it is a possibility, not necessarily a given that something will happen. Whereas weakness in one definition that I came across,  is portrayed as “a disadvantage or fault” often of character or a lack of determination.

Emotional Intelligence is not only being aware of your own emotional responses to a myriad of situations, but also being cognizant of the emotions of those around you. It’s how you manage your behavior, how optimistic or resilient you are and how you manage your stress. In your relationships, whether they are personal, social or business – it’s about how you communicate, manage conflict, build team bonds or inspire others to lead.

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Empathy

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EmpathyEmpathy is one of 26 key competencies in the 4 Quadrant Model of Social + Emotional Intelligence®. Emotional Intelligence is about being aware of not only of yourself as well as others. Empathy is also about how to manage behaviours and relationships.

So what is empathy? Who has it and what are the signs of someone who doesn’t have it?

The Oxford Dictionary defines empathy as “The ability to understand and share the feelings of another”. The definition that I have on my own SEI profile is “- sensing others’ feelings and perspectives, and taking an active interest in their concerns; the ability to put yourself in another’s place and to take that perspective into account in your relationship with the other person.”

You would expect most therapists and coaches to have empathy with their clients as they listen for and observe both spoken and unspoken cues. In my humble opinion, if you come across a therapist or coach that lacks this quality….. find someone else.  There are several signs that pinpoint that someone is lacking in this competency. Firstly, they will tend to stereotype others. Another clue is the inability to “read” people or their emotions and respond without considering how another might feel about that response. A third and telling sign is that they are often in conflict and don’t take any personal responsibility for creating these situations.

Whether you believe in unseen energies or not, humans are energy beings and the research undertaken by the HeartMath Institute has shown that the energy field generated by the heart can influence both our emotional responses and those of others nearby. Of course, you don’t have to be a therapist to have empathy, you may be a good listener – which is always a good start.

The good news is, that if someone is lacking in empathy, there are ways to develop this important emotional intelligence competency. It is possible to learn how to become more empathetic. For instance, to be a good listener, you first need to quiet the chatter in your mind. Too often people are forming responses before the speaker has finished. Above all, a regular meditation practice will help you to listen with a clear mind. Practice the power of the pause.  This will help you to respond in a manner that shows sensitivity to the speaker. Learn to paraphrase what you think you have heard and most importantly withhold judgement as everyone has a different perspective.

Needless to say, if you feel that you need to develop this particular intelligence or any of the other 26 competencies for Emotional Intelligence, then schedule a Discovery Session or some coaching sessions.

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Power

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I’m not talking about power in the sense of others or the power of leaders, but more about the power and capabilities that you have.

What is it that you can do?

If you feel that you are lacking in power, then it is possible to build up and improve your skills by focusing firstly on your strengths and then on areas of vulnerability.

Personal power can be eroded by poor boundaries and a lack of confidence in your skill set or abilities. To build this up, a simple exercise is to draw up a list of the things that you are good at and identify what emotions you feel when you do these things. When you are being your best at what you do, then positive neural pathways are formed.

Now let yourself dream a little…. and envisage yourself being the very best you can be as you do that…..

The Power of Metaphor

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What is metaphor?

It’s a way of speaking that uses words or pictures to describe something in a symbolic way.

At the workshop I presented at today, I used both words and pictures as metaphors to bypass the conscious mind.  This was to get the participants thinking more deeply about their EQ or emotional intelligence in regard to how much balance (or not) is in their lives.

Without giving too much away…. and because I’m planning on repeating the workshop quite soon, I asked them to think about what tools that they might have on hand to apply in various situations.

Using a variety of photos, including that of my own toolbox, we segued into how they might successfully navigate situations or people using various Emotional Intelligence strategies.

My real toolbox contains a good selection of Homeopathic remedies. Many years ago I used to take it on home visits for some clients who had children diagnosed with ADHD. Much easier than having a bored and disruptive child confined in an office and a wonderful way to observe their behaviours in their natural habitat!

The metaphoric toolbox

This contains various tools that can be used to change perception of self or situations. These tools enable one to respond rapidly to changing situations or to be creative and innovative in an approach to new or novel ideas.

Setting life goals is much like having a garden. You’ve designed the garden beds, carefully planned where the trees have been placed and planted a variety of plants – perhaps even a lawn area. But the work doesn’t stop here. The lawn needs to be mowed on a regular basis. The plants need to be tended and occasionally, plants such as roses need to be pruned to produce the next seasons lush growth.

And so it is with life goals.  You’ve planned the goals, placed a few key elements to stand out. All this needs maintenance and constant action to keep the momentum to get the end result. Along the way you may encounter a prickly person or what you thought was a beautiful flower which turns out to be a weed and needs to be removed.

With no way of knowing their story, a metaphor can be transformative to many people as they apply and adapt it to their own life experience or goals and bring about an inner awareness of their own strengths or weaknesses.

Three Keys to building your Emotional Intelligence

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There is an art to being emotionally intelligent.

How so you might say?

Whilst there have been stacks of books and plenty of research on the subject, when it comes to improving your Emotional Intelligence you have to get in touch with your inner ARTist as I outlined in a recent presentation.

Firstly you have to Assess your emotions. Positive or negative, feel the emotions and name them and then let them go.

The second key is to Recognise that all emotions are feedback in some way.

  • Can you recognise patterns as you experience a particular emotion?
  • Is there a trigger that creates your response?

When you start to recognise these patterns, then you will have created a neural pathway that causes you to respond that way. Once you become aware of your own patterns of action or reaction, then you will also start to notice how other people react to triggers.

The third key is Transformation. This will begin to happen as you acknowledge your emotions as useful tools for feedback. Part of this transformative process is reflecting whether you are doing one of several things.

  • Are you denying the emotion or your feelings?
  • Are you over reacting or are you repressing the emotion?

Take a step back….. pause and do some deep breathing and allow yourself some space. If you feel you need some help in building your Emotional Intelligence muscle, then call or use the contact form to schedule some coaching sessions.

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Overcoming Issues

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We all have issues… some big, some small and it is our response that determines the outcome.

Do you have a default behaviour that you return to when an issue pops its head up and confronts you?

Do you face it head on and resolve to create a positive outcome?

Do you react in ways that make you or others around you uncomfortable?

What is the risk to you if you continue to respond this way?

A client recently wanted to discuss how to handle an issue with a person that he has known for some 30 plus years. Never really close, he became aware that this person was “giving off negative vibes” but didn’t know why.

The issue came to a head recently when he was walking into a garden centre and walking straight towards him was this person. He smiled and went to say “hello”, whereupon the other person turned their head and walked off in a different direction. The client described how he felt his insides turn and he felt like a small child at school again. He described how one part of him wanted to pursue the person and confront him, yet another part of him just wanted to cry as he felt abandoned.

I handed him a poem that I have found useful to refer to over the years :

Reason, Season, Lifetime

People come into your life for a reason, a season or a lifetime. When you figure out which one it is, you will know what to do for each person.

When someone is in your life for a REASON,
it is usually to meet a need you have expressed.
They have come to assist you through a difficulty;
to provide you with guidance and support;
to aid you physically, emotionally or spiritually.
They may seem like a godsend, and they are.
They are there for the reason you need them to be.

Then, without any wrongdoing on your part or at an inconvenient time,
this person will say or do something to bring the relationship to an end.
Sometimes they die. Sometimes they walk away.
Sometimes they act up and force you to take a stand.
What we must realize is that our need has been met, our desire fulfilled; their work is done.
The prayer you sent up has been answered and now it is time to move on.

Some people come into your life for a SEASON,
because your turn has come to share, grow or learn.
They bring you an experience of peace or make you laugh.
They may teach you something you have never done.
They usually give you an unbelievable amount of joy.
Believe it. It is real. But only for a season.

LIFETIME relationships teach you lifetime lessons;
things you must build upon in order to have a solid emotional foundation.
Your job is to accept the lesson, love the person,
and put what you have learned to use in all other relationships and areas of your life.
It is said that love is blind but friendship is clairvoyant.

Thank you for being a part of my life,
whether you were a reason, a season or a lifetime.

 Brian Andrew  Chalker

After several sessions, he came to the conclusion that any previous friendship was fractured beyond repair and decided that he would let it go. He had extended the hand of friendship and reconciliation several times over the last few years, but was being rebuffed each time …. Each time he experienced an internal response of a profound sense of rejection. He was no longer comfortable with feeling this way and wanted to change how he reacted yet  was saddened that they had not been able to communicate with each other to resolve any problems in earlier times. In the hypnotic state, the client then expressed gratitude to his friend for having been in his life for a season and asked for forgiveness for any hurts that he may have unintentionally caused.

After that session he said that he had realized it was almost like picking at a scab …..the wound opens up again, the skin weeps a bit and a new scab is formed, but if you do this too often the skin hardens up and a scar is made.

 

Letters I’ve written

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Or should that be posts that I’ve written…. never meaning to send………
.. with apologies to the Moody Blues. This song came out way back, I had just moved to Melbourne for the first time (& yes, for a boy…maybe one day I will write about that).
Whenever I can catch some spare time from the clinic – usually when a client has rescheduled – I make an effort to sit down and write a few blog posts that I can post at a later date.

It’s interesting as I peruse the entries that I thought were pertinent….. so many of them no longer hold any meaning and don’t get posted. This document is like a journal, partly relating to my business persona and partly relating to events in my personal life. So often it is the writing down that leads to the catharsis and I believe it is important to leave some time and space before posting.
Just recently I’ve gone to post the next entry and hesitated…. I haven’t deleted the entry, because it was relevant at that time, but time and space has given me the wisdom to take into account whether it was a whinge or helpful to someone else.

“Beauty I’d always missed
With these eyes before,
Just what the truth is
I can’t say anymore.”

The beauty of doing this is that it is a reflection of my emotions at the time. Re-reading at a later date allows me to calibrate and look within to see if I have reacted to the situation or have applied the emotional intelligence techniques I seek to help others with.
Am I wise? Am I telling the truth?
We each have our own truth and expressing it to others may not be palatable to the recipient.

I have someone in my life who has written many letters, most probably on the advice of their therapist, and sent them….resulting in hurt and fracturing relationships. My advice is if you are to write these letters, do so and then burn them…..symbolically releasing the energy contained within to the Universe and thus letting go and letting a higher power (insert whichever deity you believe in here) take care of it for you. There have been several occasions recently when I have held my breath, waiting for a letter from this person after things didn’t go as they had planned. To tell the truth, I was a little disappointed that I didn’t get one as I was looking forward to composing a reply and thus stepping out of Emotional Intelligence.

There are other times where I may write about a something that was profound and on looking back at that moment realizing that I captured a moment of beauty….of realization ….that has led to an insight that I missed at the moment of writing. Like a sunrise or sunset, nothing stays the same…. Change is inevitable and these transitions can create amazing shifts in our consciousness. It’s all about letting go…..

Issues

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We all, at some time or another, have issues.

It is our choice as to how we act or react.

If we have come from a fear or control based childhood our responses are likely to be different from someone who has come from an emotionally intelligent background.

By overcomplicating things, we can often exacerbate an issue…..  who hasn’t heard of the saying “making mountains out of molehills” ?

By learning some simple emotional intelligence strategies, we can escape the return to “default” and exercise choice in our responses. These strategies will give you the courage to identify fears or issues and by facing them, you will resolve them. For example if you have an issue with conflict, then a useful strategy is to become aware of different perspectives. Ask yourself “What alternatives and opinions can be considered instead of sticking rigidly to this perspective?”